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Apple’s clients are reporting that their AirPods Professional earbuds are affected by static or crackling sound points. Apple stated it’s going to substitute AirPods Professional made earlier than October 2020 without cost.

“Apple has decided that a small proportion of AirPods Professional might expertise sound points,” an Apple help doc notes. Affected items have been manufactured earlier than October 2020.”

In response to Apple, some AirPods Professional clients report listening to crackling or static sounds that improve in loud environments, with train, or whereas speaking on the telephone. Moreover, the earbuds’ Lively Noise Cancellation characteristic is usually not working as anticipated, with a lack of bass sound, or a rise in background sounds, akin to road or airplane noise.

Apple stated that impacted clients can get their AirPods Professional serviced or changed directly through the company or through an Apple Authorized Service Provider.

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